Global professional services firm KPMG has withdrawn its report titled “Redefining Excellence in the Age of Agentic AI” following allegations of inaccuracies regarding organizations’ AI implementations. The report, published in October 2025, faced scrutiny after several entities disputed its claims about their AI usage.
Research group GPTZero identified numerous inaccuracies within the report, attributing them to AI-generated content that lacked proper human oversight. This suggests that KPMG may have utilized AI tools in drafting the report without adequate verification processes in place.
Organizations such as UBS, the UK’s National Health Service, Swiss Federal Railways, and Transport for London have stated that the report’s assertions about their AI initiatives were either false or misleading. In response, a KPMG spokesperson announced the removal of the report from the firm’s websites and the initiation of an internal investigation to address these concerns.
The spokesperson emphasized KPMG’s commitment to responsible AI usage, highlighting the importance of human oversight in validating content and verifying independent sources. This incident underscores the necessity for rigorous fact-checking and human intervention when employing AI in content creation.
Notably, this is not an isolated event. In May 2026, Ernst & Young (EY) retracted a report on loyalty rewards programs that contained fabricated footnotes and AI-generated inaccuracies. These occurrences highlight the broader challenges organizations face in integrating AI technologies responsibly and the critical need for robust oversight mechanisms.
As AI becomes increasingly prevalent in professional settings, this incident serves as a cautionary tale about the potential pitfalls of over-reliance on AI without sufficient human supervision. Organizations must establish stringent guidelines and verification processes to ensure the accuracy and reliability of AI-assisted outputs.
