Apple Watch User Reports Severe Wrist Burn, Alleges Six Months of Unresolved Support
An Apple Watch owner has reported a distressing incident where the device allegedly overheated on his wrist, resulting in a significant burn injury. The user claims that despite numerous attempts to seek assistance from Apple Support over a six-month period, the issue remains unresolved.
Incident Details
In September 2025, while working on his laptop, the user experienced an intense surge of heat from his Apple Watch. Upon removing the device, he discovered a burn on his wrist, characterized by blisters and visible skin damage. The user promptly contacted Apple Support to report the incident.
Challenges with Apple Support
The user describes a frustrating series of interactions with Apple Support:
– Initial Response: Apple Support suggested that the injury might be due to skin sensitivity rather than a device malfunction.
– Diagnostic Procedures: The user was asked to perform diagnostics on the watch and was advised to send the device to Ireland for further examination.
– Logistical Issues: Arrangements for device pickup were inconsistent, with conflicting information from different advisors regarding Apple’s policies on home pickups.
– Communication Breakdown: The user experienced dropped calls, unresponsive advisors, and a lack of clear communication throughout the process.
– Store Visit: An appointment at an Apple Store revealed that staff had no record of the overheating investigation, only notes about potential skin sensitivity.
User’s Perspective
The user expressed deep frustration over the prolonged and unresolved nature of the case, stating that he felt ignored and misled by Apple Support. He is now considering legal action to address the issue.
Broader Context
This incident is not isolated. There have been other reports of Apple Watch devices overheating and causing injuries. For instance, in October 2022, a user reported that his Apple Watch Series 7 overheated and exploded, prompting an investigation by Apple. ([macobserver.com](https://www.macobserver.com/news/apple-watch-overheats-on-users-wrist-and-later-explodes-prompting-investigation-from-apple/?utm_source=openai))
Potential Causes of Overheating
Several factors can contribute to Apple Watch overheating:
– Battery Issues: A damaged battery can leak, overheat, or short circuit, leading to burns.
– Software Glitches: Certain watchOS updates have been associated with overheating issues. For example, after the watchOS 10.6.1 update, some users reported overheating problems, which were resolved by performing a hard reset. ([macobserver.com](https://www.macobserver.com/watchos/fix-apple-watch-overheating/?utm_source=openai))
– Sensor Malfunctions: Faulty sensors can cause the device to overheat by increasing battery consumption and RAM usage.
Recommendations for Users
To mitigate the risk of overheating and potential burns:
– Regular Maintenance: Clean the back sensors and ensure the watch is free from dirt and sweat buildup.
– Monitor Battery Health: Regularly check the battery status and seek professional assistance if any issues are detected.
– Stay Updated: Keep the device’s software up to date and be aware of any known issues with new updates.
– Proper Fit: Ensure the watch band is snug but comfortable to maintain proper sensor contact without causing irritation.
Conclusion
The reported incident underscores the importance of prompt and effective customer support in addressing potential safety issues with wearable technology. Users experiencing similar problems are encouraged to document their cases thoroughly and persistently seek resolution through official channels.
