Windows 11 24H2 Update Conceals Password Icon on Lock Screen: What You Need to Know
Microsoft has acknowledged a peculiar user interface glitch in Windows 11 version 24H2 that causes the password sign-in icon to disappear from the lock screen’s Sign-in options. This issue emerged following the August 2025 non-security preview update (KB5064081) and has persisted in subsequent cumulative updates.
Understanding the Issue
Users who have configured multiple authentication methods—such as PIN, fingerprint, or security key—alongside their traditional password are primarily affected. Typically, Windows 11 displays icons for each available sign-in method under the Sign-in options link on the lock screen. However, after installing KB5064081 or later updates, the password icon fails to render, leaving an empty space in the list.
Despite the icon’s absence, its functionality remains intact. Users can still click on the invisible area where the password icon would normally appear to access the password entry field. This has led to confusion, as users are left to interact with a ghost button to input their credentials.
Technical Details
– Affected Operating Systems: Windows 11 versions 24H2 and 25H2
– Problematic Update: KB5064081 (August 2025 Preview) and subsequent updates
– Symptom: Password icon missing from Sign-in options on the lock screen
– Condition: Occurs when multiple sign-in methods are enabled
– Status: Microsoft has confirmed the issue and is developing a fix
User Workaround
Until an official patch is released, Microsoft advises users to hover their mouse cursor over the empty space where the password icon should be. When the cursor changes to a hand icon or highlights the area, clicking will reveal the password entry field, allowing for normal sign-in.
Looking Ahead
Microsoft is actively working on a resolution and plans to include a fix in an upcoming service release. Users are encouraged to stay updated through official Microsoft channels for the latest information.
