In recent days, a significant number of iPhone users have encountered severe issues with the Mail app following the iOS 18.5 update. Reports indicate that upon launching the app, users are met with a blank white screen, rendering the application unresponsive or causing it to crash unexpectedly. This problem appears to affect various iPhone models, suggesting a software-related issue inherent to the iOS 18.5 update.
The iOS 18.5 update, released last month, introduced several enhancements aimed at improving user experience. Notably, it provided users with greater control over the Mail app’s interface, including the ability to disable contact photos directly within the app and the addition of a visible ‘All Mail’ tab for easier navigation. These changes were implemented in response to user feedback regarding the previous redesign introduced in iOS 18.2, which had incorporated AI-driven categorization and contact photos that some users found intrusive.
Despite these improvements, the current malfunction has overshadowed the positive aspects of the update. Users have taken to platforms such as Reddit and Apple Support Communities to share their experiences, indicating that the issue is widespread and not limited to isolated cases.
In the absence of an official fix from Apple, users have experimented with various temporary solutions. Some have found that restarting the iPhone, force-closing the Mail app, disabling keyboard auto-correction and smart punctuation, or reinstalling the Mail app can provide short-term relief. However, these measures are not permanent, and the problem often recurs, leading to frustration among users who rely on the Mail app for daily communication.
As of now, Apple has not officially acknowledged the issue. The company’s System Status page does not indicate any problems with the Mail app, and there has been no official communication regarding a fix. Historically, Apple tends to wait until it has a clear solution before addressing such issues publicly. Users are advised to monitor official Apple channels for updates and to consider using alternative email applications in the interim to ensure uninterrupted access to their emails.
