Walmart’s Onn series of Google Home-integrated cameras have garnered attention for offering features comparable to Google’s Nest devices at significantly lower prices. The indoor camera is priced at $22.96, while the doorbell variant is available for $49.86. Since their launch earlier this month, these devices have been generally well-received.
However, some users have reported issues affecting the functionality of these cameras. A prevalent concern involves the inaccessibility of the settings menu within the Google Home app. Users attempting to access settings encounter error messages such as Couldn’t connect, rendering the menu unusable. Despite this, live feeds and recordings remain operational. This issue has been noted in user reviews on Walmart’s website and discussions on platforms like Reddit. In some instances, the problem has resolved itself without user intervention.
Another reported issue pertains to the initial setup process. Some users experience the setup process stalling on the Activating page, leading the Google Home app to eventually prompt a restart of the setup. Similar problems have been observed during the Updating phase, causing setup failures. These setup-related issues appear less widespread but are nonetheless noteworthy.
It’s important to note that these reports represent a subset of user experiences. Many users have successfully integrated and operated their Onn cameras without encountering these problems. The affordability of these devices continues to make them an attractive option for consumers seeking smart home security solutions.
Walmart has not yet issued an official statement addressing these specific concerns. Users experiencing issues are encouraged to ensure their devices and apps are updated to the latest versions, as software updates often include fixes for known bugs. Additionally, reaching out to Walmart’s customer support or consulting online forums may provide further assistance and potential solutions.
In the broader context of smart home devices, it’s not uncommon for new products to encounter initial technical challenges. For instance, in April 2024, Consumer Reports identified security vulnerabilities in Eken video doorbell cameras sold by various retailers, including Walmart. These vulnerabilities could have allowed unauthorized access to the cameras. Following the investigation, Eken Group released a firmware update to address the issues.
Similarly, in early 2025, Walmart’s Onn streaming devices faced challenges with an Android 14 update that led to some units becoming inoperable. The company temporarily halted the rollout and later released a revised update to resolve the problem.
These instances underscore the importance of prompt responses from manufacturers to user-reported issues and the value of community feedback in identifying and resolving product challenges.
As the smart home device market continues to expand, consumers are advised to stay informed about potential issues and updates related to their devices. Engaging with user communities and staying updated through official channels can enhance the overall user experience and ensure the effective operation of smart home products.
