London Police Criticize Apple’s Response to iPhone Thefts Amid Rising Crime Rates
In recent years, London has witnessed a significant surge in smartphone thefts, with iPhones being prime targets. The Metropolitan Police Service (Met) has expressed growing frustration over what they perceive as Apple’s inadequate response to this escalating issue. This tension underscores a broader debate about the responsibilities of tech companies in combating device-related crimes.
The Scale of the Problem
In 2024 alone, over 80,000 mobile phones were reported stolen in London. While exact figures for iPhones are not specified, their popularity suggests they constitute a substantial portion of these thefts. The Met has linked these crimes to more severe offenses, including knife attacks, drug-related activities, and child exploitation networks. This connection highlights the urgent need for effective interventions to curb such criminal activities.
The National Mobile Phone Register (NMPR) and Apple’s Role
The NMPR is a comprehensive database designed to track stolen mobile devices across the UK. According to reports, Apple has daily access to this register, primarily to verify the network status of devices traded in by customers. However, the Met alleges that Apple does not utilize this access to check for theft reports or take appropriate action when stolen devices are identified. This perceived inaction has been a point of contention between the two entities.
Apple’s Perspective
Apple has previously emphasized the importance of traditional policing methods in addressing device thefts. In June 2025, Apple’s Gary Davis stated, I would want to make sure that as part of all of that the Met Police continues to do traditional policing, which means sending requests to us for stolen devices and Apple responding to those requests for stolen devices. We are not seeing that. This statement suggests that Apple believes the onus lies with law enforcement to initiate actions against thefts, with the company providing support upon request.
Technological Measures and Their Limitations
Apple has implemented several features aimed at deterring theft and aiding in the recovery of stolen devices. The Find My app allows users to locate their devices in real-time, and the Stolen Device Protection feature adds layers of security to prevent unauthorized access. Despite these measures, the effectiveness of such tools is limited if stolen devices are quickly turned off, reset, or trafficked internationally.
A Case Study: The Find My App’s Role in Busting a Theft Ring
In October 2025, the Met successfully dismantled a major smartphone theft ring, thanks in part to the Find My app. A victim tracked their stolen iPhone using the app, leading authorities to a network responsible for smuggling up to 40,000 stolen devices from the UK to China over the past year. This operation resulted in 18 arrests and the recovery of over 2,000 stolen devices. While this case highlights the potential of technology in combating theft, it also underscores the need for proactive measures from both tech companies and law enforcement.
The Debate Over IMEI Blocking
One proposed solution to deter theft is the blocking of a device’s International Mobile Equipment Identity (IMEI) number once it’s reported stolen. This action would render the device unusable on any network. Apple has expressed caution regarding this approach, citing concerns over potential abuse, such as false reports leading to legitimate users being locked out of their devices. Balancing security measures with user rights remains a complex challenge.
Broader Implications and the Need for Collaboration
The ongoing dispute between the Met and Apple reflects a larger conversation about the roles and responsibilities of technology companies in public safety. While law enforcement agencies are tasked with preventing and investigating crimes, tech companies possess the tools and data that can be instrumental in these efforts. Effective collaboration between these entities is crucial to develop strategies that protect consumers and deter criminal activities.
Conclusion
The rise in iPhone thefts in London has brought to light the challenges in addressing tech-related crimes. While Apple has implemented features to enhance device security, the Met’s concerns highlight the need for a more integrated approach. Open communication, shared responsibilities, and collaborative strategies between tech companies and law enforcement are essential to effectively combat the growing issue of smartphone thefts.
