On July 17, 2025, numerous Fitbit users encountered significant disruptions as the Fitbit app experienced a widespread outage, leading to syncing issues and inaccessible data. Reports began surfacing late on July 16, with a notable increase in user complaints by the morning of July 17. Affected users found themselves unable to sync their devices, resulting in missing sleep data and other health metrics. Some users who attempted to troubleshoot by signing out or reinstalling the app were unable to log back in, indicating a more extensive service disruption.
This incident is not isolated; Fitbit has faced multiple outages in recent years. In August 2022, a similar outage prevented Charge 5 owners from syncing their devices, which was resolved after nearly a full day. In February 2023, another outage led to missing data and syncing issues across various Fitbit devices. More recently, in November 2023, users reported problems syncing their devices due to server outages.
The recurring nature of these outages has raised concerns among Fitbit users, especially as the company undergoes significant transitions. Google, which acquired Fitbit in 2021, has been integrating Fitbit services into its ecosystem. In March 2025, Google issued a warning to Fitbit users about the mandatory migration to Google Accounts by February 2, 2026. Users who fail to migrate by this deadline risk losing access to their Fitbit data and services.
Additionally, Google announced the discontinuation of the Fitbit.com web dashboard, effective July 8, 2025, consolidating services into the Fitbit mobile app. This move has been met with mixed reactions, as some users prefer the web interface for data analysis and management.
The recent outage underscores the challenges Fitbit faces in maintaining reliable service during these transitions. Users have expressed frustration over the lack of timely communication and resolution of technical issues. As Fitbit continues to integrate with Google’s infrastructure, ensuring consistent and reliable service will be crucial to maintaining user trust and satisfaction.
