ServiceNow and Anthropic Forge Strategic AI Partnership to Enhance Enterprise Workflows
In a significant move to bolster its artificial intelligence (AI) capabilities, ServiceNow, a leading enterprise workflow software company, has entered into a multi-year partnership with AI research lab Anthropic. This collaboration aims to integrate Anthropic’s advanced AI models into ServiceNow’s platform, offering enhanced AI-driven workflow solutions to its customers and employees.
Integration of Anthropic’s Claude Model
Central to this partnership is the adoption of Anthropic’s Claude model family as the preferred AI models across ServiceNow’s AI-powered workflow products. Claude will now serve as the default model for ServiceNow Build Agent, the company’s AI agent builder that enables developers to create agentic workflows and applications. This integration is expected to streamline the development process, allowing for more efficient and intelligent automation solutions.
Empowering ServiceNow Employees with AI Tools
Beyond customer-facing applications, the partnership extends to ServiceNow’s internal operations. The company’s 29,000 employees will gain access to Claude, facilitating improved productivity and innovation. Additionally, ServiceNow’s engineers will utilize Claude Code, Anthropic’s AI-powered coding tool, to enhance software development processes and foster a more agile development environment.
Leadership Perspectives on the Partnership
Bill McDermott, Chairman and CEO of ServiceNow, emphasized the transformative potential of this collaboration, stating, ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.
Amit Zavery, ServiceNow’s President, COO, and CPO, highlighted the company’s commitment to a multi-model AI strategy. He noted, We don’t view these partnerships as competitive or mutually exclusive. Enterprise customers want model choice. They want the right model for the right job — keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orchestrate them in ways that deliver the best outcomes for customers.
Contextualizing the Partnership
This announcement follows closely on the heels of ServiceNow’s recent partnership with OpenAI, underscoring the company’s dedication to integrating diverse AI technologies into its offerings. By collaborating with multiple AI leaders, ServiceNow aims to provide its customers with a broad spectrum of AI capabilities, ensuring flexibility and optimal performance across various applications.
Anthropic’s Expanding Enterprise Collaborations
For Anthropic, this partnership with ServiceNow is the latest in a series of strategic alliances with major enterprises. In December 2025, Anthropic signed a $200 million deal with cloud data company Snowflake to bring its large language models to Snowflake’s platform, thereby expanding its reach within the enterprise sector. Additionally, Anthropic has established partnerships with Accenture, IBM, and Allianz, further solidifying its position as a key player in the AI industry.
Implications for the Enterprise AI Landscape
The collaboration between ServiceNow and Anthropic signifies a broader trend of enterprises seeking to integrate advanced AI models into their workflows to drive efficiency and innovation. By leveraging Anthropic’s Claude models, ServiceNow aims to enhance its AI-driven solutions, offering customers more intelligent and responsive workflow automation tools.
Conclusion
The partnership between ServiceNow and Anthropic represents a significant step forward in the integration of AI into enterprise workflows. By combining ServiceNow’s robust platform with Anthropic’s cutting-edge AI models, the collaboration is poised to deliver enhanced automation solutions that meet the evolving needs of modern enterprises. As both companies continue to innovate and expand their AI capabilities, this partnership is likely to set a precedent for future collaborations in the enterprise AI space.
